Definitions of Levels

BASIC DRIVER SUPPORT

Appointment Scheduling

Assistance researching, coordinating, and scheduling personal or business appointments, including medical visits, vehicle service appointments, family appointments, and other routine scheduling needs.

Bill Payment Reminders

Personalized reminders to help drivers stay on top of upcoming bills, subscriptions, and financial obligations while away from home. This service provides reminders only and does not include handling or processing payments.

Travel & Lodging Research

Research and recommendations for hotels, flights, rental vehicles, and other travel accommodations to help drivers and their families plan personal or business travel efficiently.

Home Service Research

Research assistance for locating reputable home service providers such as plumbers, electricians, HVAC technicians, landscapers, contractors, and other residential service professionals.

Monthly Driver Check-In

A scheduled monthly contact to review current needs, discuss upcoming concerns, identify potential challenges, and ensure clients are receiving maximum value from their membership.

Email Support

Access to non-emergency support via email for questions, requests, resource recommendations, and general concierge assistance during business hours.

Resource Referrals

Referrals to trusted third-party professionals and service providers, including financial advisors, legal professionals, insurance agents, healthcare providers, roadside assistance resources, and other specialized services when needed.

DRIVER SUPPORT PLUS — INCLUDES EVERYTHING IN BASIC, PLUS:

Priority Response Service

Members receive expedited response times for service requests, ensuring urgent needs are addressed ahead of standard support inquiries during business hours.

Route & Trip Planning Assistance

Personalized assistance with trip preparation, including route research, weather monitoring, fuel stop recommendations, lodging options, and travel logistics to help drivers maximize efficiency and reduce stress.

Family Coordination Support

Assistance communicating and coordinating with family members regarding schedules, appointments, important events, and household matters while the driver is away from home.

Home Repair Scheduling Assistance

Support researching, contacting, and scheduling qualified service providers for home repairs and maintenance projects, helping ensure household issues are addressed promptly during time away from home.

Travel Planning for Home Time

Comprehensive travel planning assistance for home-time visits, including transportation options, lodging research, itinerary coordination, and scheduling support for personal or family activities.

Document & Renewal Reminders

Customized reminders for important deadlines, including driver's license renewals, CDL medical certifications, vehicle registrations, insurance policies, permits, memberships, and other critical documents.

Unlimited Email & Text Support

Unlimited non-emergency support requests through email and text messaging for concierge services, research assistance, scheduling needs, and general member support during business hours.

Emergency Resource Assistance

Rapid assistance locating appropriate resources during unexpected situations, including roadside services, emergency lodging, medical facilities, transportation options, family support resources, and other time-sensitive needs.

INDEPENDENT CONTRACTOR — INCLUDES EVERYTHING IN PLUS, PLUS:

Dedicated Business Support

Personalized business support designed specifically for independent contractors, providing ongoing assistance with administrative, operational, and growth-related activities.

Direct Customer Acquisition Assistance

Guidance and support identifying potential direct freight customers, researching prospective shippers, organizing lead information, and developing customer outreach strategies to help build long-term business relationships and reduce reliance on brokers and load boards.

Freight Opportunity Research

Research of freight markets, industry trends, shipper demand, and business opportunities that align with the contractor's equipment, operating authority, and service area.

Lane Optimization Assistance

Analysis of operating lanes, customer locations, freight demand, and market conditions to help improve efficiency, reduce empty miles, and maximize revenue opportunities.

Fuel Program Research

Research and comparison of fuel card programs, discount networks, rebate opportunities, and cost-saving resources available to independent contractors.

DOT & FMCSA Resource Assistance

Assistance locating regulatory information, educational resources, forms, and compliance tools related to DOT and FMCSA requirements. This service does not provide legal or regulatory advice.

Insurance Shopping Assistance

Research and comparison of commercial insurance providers and coverage options to help contractors identify competitive pricing and appropriate coverage for their operation.

IFTA & Registration Reminders

Personalized reminders for IFTA filings, vehicle registrations, authority renewals, permit expirations, insurance renewals, and other important business deadlines.

Business Formation Guidance

General guidance and educational support regarding business structures, registrations, licensing requirements, operational setup, and resources for building a successful independent contracting business.

Maintenance Vendor Research

Research and recommendations for repair facilities, maintenance providers, tire vendors, roadside service providers, and other business-critical service partners.

Unlimited Email, Text & Phone Support

Unlimited access to business support services through email, text, and phone communications during business hours.

ELITE CONCIERGE — INCLUDES EVERYTHING IN INDEPENDENT CONTRACTOR, PLUS:

Dedicated Personal Concierge

A dedicated point of contact who becomes familiar with the member's personal preferences, family needs, business goals, and ongoing priorities, providing personalized assistance and continuity of service.

Same-Day Priority Response

Priority handling of service requests with same-day response for most inquiries submitted during normal business hours.

Complete Home-Life Management

Comprehensive assistance coordinating personal responsibilities while away from home, including appointment scheduling, service provider coordination, bill reminders, family logistics, travel planning, and other day-to-day support needs.

Personal Administrative Assistance

Support with organizing documents, managing reminders, coordinating appointments, researching services, completing routine administrative tasks, and helping members stay organized both personally and professionally.

Family Event Coordination

Assistance researching, organizing, and coordinating family events, celebrations, vacations, special occasions, school activities, and important milestones to help members remain engaged with family life while on the road.

Travel Booking Assistance

Research and coordination of flights, hotels, rental vehicles, cruises, vacation packages, and other travel arrangements for both business and personal travel needs.

After-Hours Priority Support

Limited priority support outside normal business hours for urgent situations requiring timely assistance or resource coordination.

Customized Solutions

Personalized research, planning, coordination, and problem-solving services tailored to the member's unique needs, circumstances, and goals. Services are evaluated on a case-by-case basis.

"You Drive. We'll Help Handle the Rest."